About us

We bring together the best technology and expertise to ensure the services we provide are delivered in the most effective and efficient way.

Focus our knowledge and resources to enable the organisations and staff we serve to deliver innovative, effective and efficient public services to their citizens and communities.

To be a preferred enabling partner to Lancashire public sector organisations, recognised for sustained innovation and excellence in the services we deliver to our customers.

What we do

ICT Services

We deliver high quality and best value ICT solutions, serving as a single source for all ICT requirements to over 15,000 customers.

Benefit Services

We make 60,000 benefit decisions which cover new applications and customer change in circumstances a year for our local government partners.

Payroll and Recruitment

We provide HR and payroll services to more than 56,000 customers which includes over six hundred schools and academies across the North West.

Collection of Revenue

We collect some £60m in council tax revenue and £31m in business rate revenue each year for our Local Authority partners.

Contact us

To find out more about BT Lancashire Service, please contact us using the details below:

ICT Services

Email ICT Services or call us on 01772 532626

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Payroll and Recruitment Services

Email Payroll and Recruitment Services or call us on 01772 535355

Revenues and Benefits

Email Revenues and Benefits or call us on 01695 58292

Other Enquiries

For all other enquiries, please contact the Business, Governance and Intelligence team